Responsible Gambling at Spinita: Control Spend, Time and Access

We treat gambling as paid entertainment with a real risk of financial loss. Games cannot provide dependable income, and a previous result does not improve the probability of the next independent outcome. Our account controls help you restrict money, time, communications or access before gambling begins to affect other priorities.

Gambling is not a way to recover money

Every stake can be lost. Increasing a bet after a loss does not make recovery more likely, and a bonus does not remove wagering risk. Use disposable entertainment money only. Do not borrow, use essential household funds or continue because you feel pressure to win back a previous session.

Age and account responsibility

Spinita accounts are limited to adults aged 18 or over. We can request age and identity evidence. Parents and guardians should use device passwords, payment controls and filtering software when a minor could access a shared device.

Tools inside your account

Deposit limits

Set a maximum amount for a defined daily, weekly or monthly period. A reduction should take effect as a protective change; an increase can involve a cooling period before it becomes effective.

Loss and wagering limits

A loss limit caps net loss over a selected period. A wagering limit restricts total stakes, including repeated use of returned winnings. Choose the measure that reflects the risk you want to control.

Session limits and reality checks

Session controls can stop or interrupt play after a selected duration. Reality checks display elapsed time and account information so you can decide whether to continue, leave the lobby or review the balance.

Cooling-off

A cooling-off period temporarily pauses gambling access. Select a duration that gives enough distance from the trigger for the break rather than the shortest interval by habit.

Self-exclusion

Self-exclusion blocks account access for the selected term and stops direct promotional communication under the applicable process. Contact support if you need help choosing or applying the restriction. Do not attempt to register another account during exclusion.

Account closure and marketing preferences

You can request account closure separately from self-exclusion. Marketing preferences control promotional email, SMS or push messages. A marketing opt-out does not replace a gambling restriction.

Manage a limit deliberately

Open the responsible-play area, select the limit type, enter the amount or duration and confirm. Check the effective date in the account. If an urgent restriction is needed, contact live chat and stop depositing while the request is processed.

Signs that require attention

• playing longer or spending more than planned;
• hiding transactions or session time;
• borrowing money to gamble;
• chasing losses with larger stakes;
• feeling restless, anxious or angry when unable to play;
• neglecting work, study, sleep or relationships;
• trying repeatedly to stop without maintaining the decision.

Self-assessment

Ask yourself:

1. Have I used money reserved for rent, food, bills or debt?
2. Do I continue after reaching my planned loss?
3. Have I hidden gambling from someone close to me?
4. Do I use gambling to escape stress or low mood?
5. Have I borrowed, sold property or used credit to play?
6. Do I think a larger bet will recover previous losses?
7. Has gambling affected sleep, work or relationships?
8. Have I failed to keep a limit I set myself?
9. Do promotional messages make it difficult to take a break?
10. Would blocking access now reduce immediate harm?

Several yes answers are a reason to stop and seek independent help, not a score to minimise.

Common myths and the facts behind them

Myth: a game is due to pay after a long losing sequence. Fact: independent random outcomes do not remember previous rounds.

Myth: a bonus protects deposited money. Fact: wagering and maximum-stake conditions can increase play before funds become withdrawable.

Myth: skill can remove casino risk. Fact: decisions can affect some games, but the rules retain a mathematical house advantage.

Support for friends and family

Do not lend money to fund gambling or take control of another person’s account. Discuss specific behaviour and its impact, encourage professional help, and protect shared finances with bank controls where appropriate. Personal safety comes first during a crisis.

Financial blocking tools

Many banks provide gambling-transaction blocks or spending alerts. Device-level services such as Gamban and BetBlocker can add another barrier. These tools work best alongside account limits, self-exclusion and independent support.

Independent organisations

If you or another person is in immediate danger, contact local emergency services.

Our responsibility

We apply age checks, provide account controls, honour confirmed exclusions, maintain marketing preferences and train support to route safer-gambling requests. Contact live chat or the support email shown in Help to request a limit, break, exclusion or account closure.